Privacy Policy

1. Introduction

Jubilee(“Jubilee,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our web or mobile application, or interact with our services (collectively, the “Services”).

2. Information we collect

Information you provide

• Account details such as name, email address, and authentication credentials
• Business and client records including loan applications, payment history, and documents
• Communications you send to our support team

Information collected automatically

• Device information, operating system, and app version
• Usage data such as feature interactions, session duration, and crash reports
• Log data including IP address, browser type, and referring URLs when using our website

3. How we use your information

We use collected information to:

• Provide, maintain, and improve the Services
• Process loan management workflows including schedules, payments, and reports
• Authenticate users and secure accounts
• Respond to support requests and communicate product updates
• Monitor performance, prevent abuse, and comply with legal obligations

4. Client and borrower data

As a lending business using Jubilee, you may upload client and borrower information. You are responsible for obtaining appropriate consent and ensuring lawful processing of such data. We process this information on your behalf solely to operate the Services under our data processing agreements.

5. Sharing of information

We do not sell your personal information. We may share information with service providers who assist with hosting, analytics, authentication, and customer support — solely to perform services on our behalf and subject to confidentiality obligations. We may also disclose information when required by law or to protect the rights and safety of our users.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data by contacting support@jubilee.ceolab.cc.

7. Security

We implement administrative, technical, and organizational safeguards including encryption in transit and at rest, row-level security, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@jubilee.ceolab.cc.

9. Contact

For privacy-related questions, contact hello@jubilee.ceolab.cc.